Relocation Online Platform
Our Relocation Platform
Every LuxRelo relocation runs on Relocation Online, the platform we have used since 2021. HR teams and their employees get access at no cost: it is part of working with LuxRelo.
For HR and Global Mobility Teams
- Initiate a relocation file in a few minutes.
- Follow the progress of every service selected for each employee, in real time.
- Chat directly with your LuxRelo consultant, inside the file.
- Share documents securely, instead of sending attachments by email.
- Get statistics on your relocations.
Example
The day you receive the ADEM certificate that authorises your company to recruit a non-EU employee, you upload it to the employee's file. The consultant is notified and the permit application moves forward. No email thread, no attachment, and a record of who shared what and when.
The Platform, in Pictures
The HR Portal
All your files in one view, the progress of each service, permit expiry dates and statistics on your relocations.
The Employee App
Their tasks, their documents, the chat with their consultant, the map of their new city and their employer's resources.
For Your Employees
Everything in one place, on the web or on their phone: the list of their services, their tasks, the chat with their consultant, their documents and their appointments. They always know what is done, what is next and who to ask.
What the HR Portal Includes
-
Track multiple relocations
all your files in one view, one status per service.
-
Real-time status
each step updated by your consultant as it happens.
-
Direct chat
one thread per file, with your consultant.
-
Data protection
see the security section below.
-
Reporting and analytics
statistics on your relocations, ready for your management.
Security and Compliance
-
Hosted in the European Union
the application environment runs on AWS in Ireland, through Heroku (a Salesforce company).
-
Encryption
personal data is encrypted in transit (TLS/SSL) and at rest (block-level storage encryption).
-
Role-based permissions
user authentication and permission controls; access to customer data limited to authorised personnel.
-
GDPR tools built in
data classification model, retention policy mechanism, tools for data access and rectification, security audit logs, plain-language privacy statement.
-
Certified hosting partners
the hosting partners (Heroku and AWS) are ISO 27001 and SOC 2 certified. The platform itself is not certified; it applies ISO 27001 principles in its policies and daily operations.
-
Controlled access for the provider's staff
access limited to authorised senior personnel on a least-privilege basis, multi-factor authentication, security training at onboarding and at least once a year.
-
Tested and monitored
penetration test at least once a year by an external firm, vulnerability scans at every production release, web application firewall and intrusion detection.
-
Backups and incidents
continuous, encrypted backups kept separate from the production environment; an incident response plan tested every year.
-
Leaving the platform
data can be exported by API or CSV file, after which personal data in the account is anonymised.
Source: Relocation Online, relocationonline.com/security, and the provider's security documentation and security questionnaire, read on 10 October 2026. LuxRelo is a customer of Relocation Online, not its operator.
Questions HR Teams Ask
Can our HR team follow where each file stands?
Yes. Every file is tracked on Relocation Online, and your HR team sees its status without having to ask.
Does the platform cost extra?
No. HR teams and their employees get access at no cost: it is part of working with LuxRelo.
Where is the data hosted?
In the European Union: the application environment runs on AWS in Ireland, through Heroku (a Salesforce company). Details in the security section of this page.
Next Step
Tell us about your next relocation. We come back within 12 hours on working days.
“They have provided outstanding support across all aspects of the relocation process, from immigration compliance to settling-in services. Their attention to detail and proactive communication have made them a trusted partner for [our company].”